SHIPPING AND RETURNS

Shipping Policy

At Kinky Sensations, we offer discreet and fast shipping for all our products. We understand the importance of privacy and ensure that your order is delivered in a plain package without any mention of the contents inside. We take great care in packaging your order to ensure that it reaches you in perfect condition. We use plain packaging without any branding or labeling that might reveal the contents of the package..

Shipping Policy:

Thank you for choosing Kinky Sensations for your purchases. Please review our shipping policy outlined below:

Shipping Rates and Timeframes:

We offer delivery within South Africa with a standard shipping rate of R120 per parcel.
Orders are typically processed within 1-2 business days. Once processed, delivery usually takes between 3-5 business days.
Please note that delivery times may vary depending on your location and external factors such as holidays or unforeseen circumstances.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

Shipping Locations:

We currently offer shipping within South Africa only. We do not offer international shipping at this time.

Shipping Carriers:

We work with reputable courier services to ensure reliable and timely delivery of your orders.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Issues:

In the event of any delivery issues or concerns, please contact our customer support team at the contact section on the website for assistance. We are here to help resolve any problems you may encounter with your delivery.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to fill out our contact form on the website.

By placing an order with Kinky Sensations, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and strive to provide you with the best possible shopping experience. Thank you for choosing Kinky Sensations!

Return & Exchange Policy

At Kinky Sensations, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. You can return or exchange any product within 30 days of purchase, as long as it is in its original condition and packaging. We will issue a full refund or exchange the product for another one of equal value. Please note that we do not cover the cost of return shipping, unless the product is defective or damaged.
I'm the second paragraph in your Return & Exchange Policy. We take pride in our products and are confident that you will love them. However, if you have any questions or concerns about our return and exchange policy, please feel free to contact us. We are here to help you have a better sex life!

Return Process:

To initiate a return, please complete the contact form to our customer support team, to request a Return Merchandise Authorization (RMA) number.
Once you receive your RMA number, securely package the item(s) you wish to return along with the original packing slip or order confirmation.
Ship the return package to the address provided with the RMA number clearly marked on the outside of the package.
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

Exchange Process:

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange.
Once your exchange request is approved, follow the same return process outlined above for the item(s) you wish to exchange.
Upon receipt of the returned item(s), we will process your exchange and ship out the replacement item(s) as quickly as possible, subject to availability.

Refunds:

Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges, within 7-10 business days of receiving the returned item(s).
Please note that it may take additional time for the refund to reflect on your account depending on your financial institution.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damage or defect.
We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.